Returns & Exchanges

At Cassandra Mamone, we take pride in the craftsmanship of our fine jewelry and want you to be completely satisfied with your purchase. If your selection is not quite right, we offer returns and exchanges on non-custom pieces within 14 days of delivery.

1

Initiate Your Request

Contact our concierge team via email with your order number and reason for return to receive a Return Authorization number.

2

Secure Packaging

Place the jewelry in its original luxury packaging, ensuring all certificates and authenticity cards are included to avoid restocking fees.

3

Insured Shipping

Affix the provided shipping label and dispatch the parcel via a secure, tracked service to ensure your piece arrives safely at our studio.

4

Inspection and Refund

Once our artisans verify the item is in its original, unworn condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing