Frequently Asked Questions
Everything you need to know about our handcrafted fine jewelry.
How long will it take to receive my order?
As each piece is meticulously handcrafted in our studio, please allow 4-6 weeks for production plus shipping time. Ready-to-ship items are typically processed within 2-3 business days.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide via secure, insured courier services. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
Can I customize a design or request a bespoke piece?
We specialize in bespoke creations. You can work directly with our design team to customize existing styles or create a unique engagement ring. Please contact us to schedule a consultation.
What is your return policy?
Due to the artisanal nature of our jewelry, all custom and made-to-order pieces are final sale. We offer exchanges or store credit for ready-to-ship items returned in original condition within 7 days of delivery.
How do I determine my correct ring size?
To ensure a perfect fit, we recommend being professionally sized at a local jeweler. Alternatively, you can request a complimentary ring sizer through our website before placing your order.
What materials do you use in your jewelry?
We use only the finest materials, including 18k solid gold, platinum, and ethically sourced diamonds and gemstones. Each piece is hallmarked to guarantee its purity and quality.